Returns & Exchanges

At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your tech stays protected without the hassle.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your Mous products in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing